Help · Account & data
Delete your MyGlowApp account and your data
This is the official page of MyGlowApp, the app by COSITY TECH S.L., for requesting the deletion of your account and your data. You can do it yourself in a minute in the app, or ask us by email. Here are the steps, what gets deleted, what is kept and for how long.
In the app
Three steps, one minute
It's the fastest way: everything is deleted on the spot, no email needed. The button names are the ones you'll see in the app in English.
Open your Profile
Tap “Profile” in the bottom bar. If your Profile shows a gear icon, tap it to open “Settings”.
Tap “Delete account”
It's at the bottom of the screen. “Delete your account?” appears, with what will be deleted: tap “Confirm”.
Type DELETE
Type it in the box and tap “Delete”. A few seconds later you'll see “Your account has been permanently deleted” and the app goes back to the start, empty.
Stay online
Deletion happens on our servers. Without a connection, the app tells you and nothing is deleted: try again once you're back online.
If you signed in with Apple
On iPhone, the app asks you to confirm with your Apple ID. If you cancel, the account is not deleted and the app tells you so. When you delete it, we ask Apple to revoke MyGlowApp's access to your Apple ID.
If you see an error
If “We couldn't delete your account” appears, wait one hour before trying again: for security, only one attempt per hour is allowed. If it fails again, email us.
Without the app
Ask us by email
If you no longer have the app, can't reach your Profile or would rather we do it, email us. It also works for deleting only part of your data.
Write to
with the subject “Delete my account”.
Include
- Write from the email you use to sign in to MyGlowApp, or tell us which one it is and whether you sign in with Apple, Google or email.
- Your phone: iPhone or Android.
- If you bought Premium, the order number on your Apple or Google Play receipt: it helps us find your account.
- If you only want part of your data deleted (your photos, for example), tell us which.
Don't send us
- Passwords or sign-in codes.
- Card or bank details.
- ID documents.
- Photos of yourself.
Timeframe. We reply as soon as we can and within one month at most, the deadline set by the GDPR. Before deleting anything we may ask you to confirm from the account's email, so nobody can delete an account that isn't theirs. Once it's done, we confirm it to you.
If you never linked an email, Google or Apple, your account is anonymous and we have no email to recognize it by: delete it from the app, or send us the order number of your purchase.
What gets deleted
Everything that's yours, for good
When you confirm in the app (or when we handle your email), it is permanently deleted from our servers. It can't be undone or recovered.
Your account
Your access to MyGlowApp: your email and the way you sign in (email, Google or Apple). If you signed in with Apple on iPhone, we ask Apple to revoke the app's access to your Apple ID.
Your skin profile
Your answers to the questionnaire (skin type, concerns, goals…), the reading of your skin and your settings.
Your routine and progress
Your AM / PM routine, suggestions, check-ins, your plan, achievements and streak. Routine reminders on your phone are cancelled too.
Your products
Your shelf, the products you scanned, their analyses and scores, and the images made from your photos of the packaging.
All your photos
Your analysis and check-in selfies, your profile photo and the product photos stored on our servers, plus the copies of your selfies the app keeps on your phone.
Your data at our payment provider
We erase your email and name from the subscription record kept by our payment provider (RevenueCat) and mark it as a deleted account.
What is kept
The little that stays, and until when
This is what doesn't disappear the moment you delete your account, what it's for and how long it's kept. Several records carry the account's internal ID: a random code, not your name or your email.
| What | What for | How long |
|---|---|---|
| Database recovery copies | Rolling back if something fails on our servers | Up to 7 days; then they disappear on their own |
| Server technical logs | Security and error diagnosis | 30 days |
| Record of the deletion: internal ID, date and reason | Proving we handled your request | Kept; it doesn't include your name or email |
| Purchase history at Apple, Google Play and RevenueCat | Billing, refunds and tax obligations | Per those companies' policies and legal deadlines |
| Technical records of purchases, redeemed codes and service usage | Handling claims and preventing fraud | As long as they're needed for those purposes |
| Requests sent from the app (text and screenshots) | Handling your request | Deleted automatically 180 days after you sent them, or earlier if you ask |
| Emails you sent us | Handling your case | Not deleted with the account: tell us in your request if you want them deleted |
| Crash reports (Firebase Crashlytics) and usage statistics (Google Analytics for Firebase, Tenjin) | Fixing bugs, improving the app and measuring campaigns | Per those services' retention periods |
| Shared product library: brand, name, ingredients and image | Analyzing the same product for anyone | Kept: it doesn't record who scanned each product |
Your subscription
Deleting your account doesn't stop the charge
MyGlowApp Premium is paid through Apple or Google. Neither deleting your account nor uninstalling the app stops it from renewing: cancel it in the store, before or after deleting your account.
On iPhone or iPad (App Store)
- Open Settings.
- Tap your name, then Subscriptions.
- Choose MyGlowApp and tap Cancel Subscription.
You can also use apps.apple.com/account/subscriptions, with the same Apple ID you paid with.
On Android (Google Play)
- Open the Google Play Store.
- Tap your profile picture, then Payments & subscriptions and Subscriptions.
- Choose MyGlowApp and tap Cancel subscription.
You can also use play.google.com/store/account/subscriptions, with the Google account you paid with.
If your subscription is set to renew, the app reminds you when you delete your account, with a “Manage my subscription in the App Store” or “Manage my subscription in Google Play” link.
FAQ
No. Uninstalling only removes the app from your phone: your account and your data stay on our servers, and your subscription keeps renewing. To delete it, follow the steps on this page.
No. Deletion is permanent: your profile, routine, progress and photos cannot be recovered. If you install MyGlowApp again, you start from scratch with a new account.
Yes. Email us at myglowappsoporte@gmail.com and tell us what you want deleted (your photos, for example). We do it without closing your account, within the same one-month maximum.
It's in your Profile, at the bottom of the screen or, if your Profile has a gear icon, inside “Settings”. The “Profile” tab shows up once you have your routine in the app. If you never got that far, or you no longer have the app, ask us by email.
COSITY TECH S.L. (tax ID B24764045), the company that develops MyGlowApp, registered at Calle Fontecomido, 36, Louro, 15291 Muros (A Coruña), Spain. You can exercise your rights by writing to myglowappsoporte@gmail.com and file a complaint with the Spanish Data Protection Agency (AEPD). The details are in our Privacy Policy.